Privacy Policy
DiscoverChange Ltd
Through DiscoverChange websites and social media platforms (such as Facebook and LinkedIn) we regularly provide offers and services that require acquiring the subscriber/customer email address, as well as their first and last name. This data will be used for:
- Sending information about the product/service a customer has subscribed for
- Sending newsletters - customer can unsubscribe any time
When subscribing for any services provided by the company, please read and agree to the following:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, subscribe or make a purchase from any of DiscoverChange Ltd websites. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
PERSONAL INFORMATION WE COLLECT
When you visit any DiscoverChange Ltd site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,”, and “pixels” are electronic files used to record information about how you browse the Site (for example tracking by Facebook and Google)
PURCHASING SERVICES
When you make a purchase or attempt to make a purchase through our Sites, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”. This is solely used for the purpose of completing your purchase and communicating with you about the services you have decided to obtain, purchase and use.
Depending on your purchase, we will use your name, email address and phone number to send you more information about the services you have selected to use. Should you select any product that is not directly provided by DiscoverChange Ltd (such as audiobooks or training programs), we will inform you separately and clearly that you are subscribing for services provided by a third-party.
We may provide service or product recommendations (e.g. audio books or other educational materials) provided by Amazon or Shopify, and if you follow these recommendations, you will be subscribing for their services and platform. These are stand-alone organisations with their own policies and terms of service, so please make sure you are familiar with these terms before subscribing for their services and submitting your personal details.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you
Subscribe you for services and programs you have selected upon your purchase
Send you information and support about your selected services
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with certain third parties to help us use your Personal Information, and to provide selected services you have purchased. For example, we use:
ConvertKit and ActiveCampaign to power our email marketing and client communication—you can read about ActiveCampaign uses your personal information here: https://www.activecampaign.com/privacy-policy/
Thinkific to provide our training services – by subscribing for our training or products your details will be shared with these third party providers as for the purpose of accessing the programs or products you have chosen to use
Google Analytics to help us understand how our customers use the Site-you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Should any user, at any point in time, subscribe for third-party products or services through our recommendation or referral, the user is solely responsible for understanding and agreeing to the third-party policies and terms of service. This could be, for example, subscribing to use a platform that DiscoverChange Ltd uses to provide training, such as Thinkific.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest or value to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
UNSUBSCRIBE
To unsubscribe from DiscoverChange Ltd newsletters or emails:
Unsubscribe from our ConvertKit or ActiveCampaign newsletters by clicking ‘Unsubscribe’ on the communication email (normally at the bottom right corner or on top of email). Alternatively, you may contact us to inform that you no longer wish to receive communication from us: [email protected]
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that through registering for certain platforms (explained above) your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records (and communication purposes) unless and until you ask us to delete this information. When making a purchase on any of our sites (Wix website, Thinkific, Amazon), the third party may hold and use your data. Should you wish to unsubscribe from any of these third party updates, please follow their privacy policy and terms and conditions.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, or if you have questions, or if you would like to make a complaint, please contact us by:
E-mail: [email protected]
Phone: +44 121 405 5005
Websites: www.idiscoverchange.com | www.discoverchange.ltd
Mail: DiscoverChange Ltd, Old Market Place, Market Street, Oldbury, West Midlands, B69 4DH, United Kingdom